navitrophic.SOLUTIONS / BUSINESS REQUIREMENTS
Select the function you need to support, then review the relevant product and its delivery scope.
REQUIREMENT TO PRODUCT
WEBSITES + GOOGLE ADS
Website development and campaign landing pages, with Google Ads and measurement requirements defined in the project scope.
CRM + PEOPLE + PAYROLL + PAYMENTS
A business system for CRM, people administration, payroll integrations and customer-authorised payments.
WEBSITE + SYSTEM AUDITS
An audit of the agreed website and system scope, with evidence, impact and priorities documented for review.
BUSINESS KNOWLEDGE + AI WORKFLOWS
An AI workspace for answers based on approved information, with source references, access controls and human review.
VOICE + CHAT + ENQUIRY HANDLING
Voice and chat assistance for consented callbacks, qualification, appointments and handover to your team.
CROSS-PRODUCT WORKFLOWS
These examples show how product scopes can relate. Provider access and integration work are confirmed for each project.
An example acquisition workflow connecting a website enquiry with a CRM record and an assigned follow-up.
Define the pages, campaign links and enquiry form.
Navi StudioCapture the agreed customer details and contact consent.
Navi StudioMap the enquiry to a customer record and follow-up task.
Navi EcosystemCRM integration depends on the chosen provider and agreed data mapping.
Discuss this workflowReview the current website, prioritise the documented issues and scope the implementation work.
Check the website and connections within the agreed audit scope.
Navi SecSystemSeparate critical issues from lower-priority improvements.
Navi SecSystemImplement and validate the approved website changes.
Navi StudioAn audit identifies and prioritises findings. Remediation and development are scoped separately.
Discuss this workflowAn example assistance workflow using approved information to support enquiry handling and staff review.
Select the business information and permitted user access.
Navi AIDefine qualification, consent and booking rules.
Navi AI AssistanceRoute the conversation and summary to the appropriate person.
Navi AI AssistanceProviders, permissions and review points require project scoping.
Discuss this workflow