Define the enquiry type
Confirm the lead source, callback consent, channel and required outcome.
All productsVoice & chat.
05 / 05 Navi AI Assistance
Voice & chat.
For your leads.Voice & chat.
For your leads.
Handle enquiries through voice and chat. Follow up consented leads, capture qualification details and prepare bookings or a handoff to your team.Voice and chat for consented lead follow-up, qualification and booking.
AVAILABLE · DISCUSS YOUR IMPLEMENTATION
VOICE + CHAT WORKFLOWSLead intake & routing
SYSTEM SCOPE
Qualify the enquiry. Record the context. Route the next action.
- INPUTS
- Enquiry details, callback consent and approved qualification questions.
- OUTPUTS
- Qualification details, booking steps and a conversation summary.
- CONTROLS
- Defined conversation boundaries and handoff to your team.
01 / WORKFLOW EXAMPLE
Conversation stages.
An illustrative conversation flow showing qualification and handoff. This demonstration does not make calls, contact leads or book appointments.
CONVERSATION STEPSSAMPLE WORKFLOW
CUSTOMER
I need a new website for my business.
Record the requested service and callback consent.
Sample workflow · No calls, bookings or lead contact occur.
02 / CAPABILITIES
Voice and chat functions.
Select a capability to review its scope.
Consented lead callbacks
Follow up an enquiry where the person has agreed to a callback. Define the purpose and permitted scope of the conversation.
03 / IMPLEMENTATION
Conversation design.
Specify questions and boundaries
Approve qualification questions, permitted responses and conditions for a human handoff.
Map booking and routing
Define booking steps, required connections and the information passed to your team.
Review example conversations
Check sample voice and chat flows against the approved questions, boundaries and handoff requirements.
04 / TECHNICAL FAQ
Technical questions.
Yes. Navi AI Assistance is ready and available. Consent, conversation rules and provider connections are confirmed for your project. The examples on this page do not contact leads or connect to a live calling service.
Yes. Navi AI Assistance supports consented callbacks. Consent, enquiry context, conversation requirements and the calling setup must be established during scoping.
Yes. Navi AI Assistance supports enquiry qualification and appointment booking. Questions, booking steps and any provider connections are defined for your implementation.
Handoff conditions are defined around your business, including conversations that need judgment or further information. The workflow supplies the enquiry context and agreed next action.
Design your lead intake.
Tell us how your enquiries arrive and how your team qualifies them. We will discuss callbacks, booking steps and handoff.
Discuss lead workflows